As you could imagine, before you can get started as a Grandpal there are a few onboarding steps you need to complete. These steps are necessary for your safety, as well as the safety of the person you’re going to visit. Safety is something that we will never compromise on.


Step One: Sign up and Phone Call

First and foremost, every Grandpal needs to go through the initial Grandpal screening call. This is an easy to schedule, 15 to 20-minute phone call that lets us get to know you and for you to learn more about Grandpal. It’s an opportunity for us to tell you about the inner workings of Grandpal and what’s involved. We will let you know what to expect and why it hasn’t worked out for some people. It’s also an opportunity for you to see if something like Grandpal is for you before committing to signing up.

New to Grandpal? You can sign up here.

Step Two: Vetting

Everyone who would like to become a Grandpal must be Garda Vetted. You will be spending time with vulnerable adults. For the safety of yourself and the older person you’re visiting, background checks and full disclosure must be made.

The Nursing Home you are paired with will be responsible for initiating the Garda Vetting process.

  1. Grandpal will provide you with a digital form to fill out. This is known as an NBV-1 Form. This will be the basic information needed to start the Garda Vetting process.

  2. You will be required to bring a Photo ID and a Utility Bill to your Garda Vetting meeting. The Nursing Home will take a scan of both.

  3. You will receive an email to confirm you want the Garda Vetting process to begin.

  4. Soon after you confirm the start of your Garda Vetting, you will receive a second email from the Garda Vetting Bureau asking you to fill in the addresses of where you’ve lived.

  5. The vetting process can take anywhere from 10 days to three weeks. You will receive an email confirming that a disclosure has been made to the Nursing Home responsible for the vetting process.

You will now be eligible for making your Grandpal visits.


Step Three: Sign Grandpal Volunteer Agreement and Code of Conduct

While your Garda Vetting is being processed there are a few documents we will ask you to review and sign. This is a standard volunteer agreement which outlines what you can expect from us and the nursing home you will be visiting and what is expected and not expected of you in your role as a Grandpal member. It’s important that we are aligned here.

The Code of Conduct, which you will receive at the same time as the volunteer agreement, outlines who we are as a community and how we treat one another. The code of conduct can be viewed as the guide to how we expect our community members to interact and behave when flying the Grandpal flag.


Step Four: Grandpal Training

Within the Grandpal App, you will have access to some high-level training modules that will give you some insight into what it means to be a Grandpal, the do’s and do nots, Safeguarding Vulnerable Adults and communication techniques when interacting with someone with dementia or other cognitive impairments.

We ask all of our Grandpals to take these training modules in their spare time. On top of this, your nursing home should be giving you some onsite specific training during your orientation period. The layout of the nursing home and some specific insights about the residents you are visiting.



Hopefully this helps give a nice, clear overview of our onboarding process and what each step entails. If you have any questions feel free to drop us a line or schedule a phone-call here - we’re always happy to help.