Grandpal Terms of Service

Effective as of May 15, 2020

These Terms of Service (“Terms”) are a contract between you and Grandpal Technology Limited (“Grandpal”). They govern your use of Grandpal’s sites, services, mobile apps, products, and content (“Services”).

By using Grandpal, you agree to these Terms. If you don’t agree to any of the Terms, you can’t use Grandpal.

We can change these Terms at any time. If a change is material, we’ll let you know before they take effect. By using Grandpal on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should delete your account before they take effect, otherwise your use of the site and content will be subject to the new Terms.


About Grandpal

Grandpal is an app and service provided by Grandpal Technologies Ltd. Grandpal guides families through the process of their parents ageing. Smart tasks and tailored content create organised support for when things start to change or there’s an inflection point such as a fall, dementia, or even COVID-19.

There are endless ways to plan for buying a house, getting married or having children but why not the most guaranteed milestone of all? We ensure that you are better educated, prepared and supported for the inevitable - a person you care dearly about getting older.

More information about Grandpal is to be found in the Grandpal App or on our website.

Using our Services

We reserve all rights in Grandpal’s look and feel. You may not copy or adapt any portion of our code or visual design elements (including logos) without express written permission from Grandpal unless otherwise permitted by law.

You may not do, or try to do, the following: (1) access or tamper with non-public areas of the Services, our computer systems, or the systems of our technical providers; (2) access or search the Services by any means other than the currently available, published interfaces (e.g., APIs) that we provide; (3) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive, or false source-identifying information; or (4) interfere with, or disrupt, the access of any user, host, or network, including sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of content or accounts in such a manner as to interfere with or create an undue burden on the Services.

Crawling the Services is allowed if done in accordance with the provisions of our robots.txt file, but scraping the Services is prohibited.

We may change, terminate, or restrict access to any aspect of the service, at any time, without notice.

Pricing and payment

Subscription fees for the Services are recurring payments (except where identified as otherwise). The term may be monthly or annual, as described in the course the of transaction. Your subscription begins upon payment of a first instalment of subscription fees. The subscription renews monthly or annually as applicable upon the payment of automatically recurring subscription fees. Monthly or annual fees are charged on the same day of the month that the subscription began. (For example, if a monthly subscription began on the 29th, 30th, or 31st day of a month, then membership will renew on the last day of any month that doesn’t have that many days.)

Grandpal accepts payment via the current payment method indicated at time of purchase, which may include credit card, Apple Pay, and any other form of payment that we make available to you from time to time. You agree to abide by any relevant Terms of Service or other legal agreement whether with Grandpal, Apple, Stripe, Google, PayPal or another third party, that governs your use of a given payment processing method. Prices for Services may change at any time, and Grandpal does not provide price protection or refunds in the event of a price reduction or promotional offering. You agree to pay for any Services that you order (except during a free trial period). Grandpal will charge your credit card or other form of payment for the price listed on the relevant Services offer, along with any additional amounts relating to applicable taxes, bank fees and currency fluctuations. If you purchase any automatically renewing subscriptions, you agree that Grandpal will charge the payment method on file on the first day of each billing period for the relevant subscription, and if the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next billing period, Grandpal reserves the right to immediately revoke your access to any Services you have ordered until you update your payment method. If you fail to update your payment method within a reasonable amount of time, Grandpal may cancel your subscription.

If Grandpal is required to collect or pay any taxes in connection with your purchase of Services, such taxes will be charged to you at the time of each purchase transaction or other appropriate time as applicable. Additionally, if required by law, you are responsible for reporting and paying certain taxes in connection with your purchase and use of Services. Such taxes may include duties, customs fees, or other taxes (other than income tax), along with any related penalties or interest, as applicable to your purchase or country of purchase.

You can cancel your Services at any time. If you purchase a subscription to Services that automatically renews, you may cancel the subscription any time before the end of the current billing period and the cancellation will take effect on the next billing period, except as otherwise communicated to you by Grandpal. You will retain access to the Services from the time you cancel until the start of the next billing period, and will not receive a refund or credit for any remaining days in your current billing period. Subscription fees paid are final and nonrefundable, unless otherwise determined by Grandpal. If Grandpal reasonably determines that a user has violated these Terms, Medium may immediately terminate the subscription and the user’s access to Services without notice and without refund. Refund requests should be directed to

Grandpal may offer free trials to new Service subscribers. If you initiate a subscription to Services through a free trial offer, you will receive free access to such Services for the duration of the free trial period. At the end of the applicable free trial period, you will be charged the price of the subscription and will continue to be charged until you cancel your subscription. To avoid any charges, you must cancel before the end of the free trial period.


You agree not to use any Service, in whole or in part in connection with any public presentation even if no fee is charged (except where such use would not constitute a copyright infringement). You are receiving a non-exclusive license to access the Services and all rights, title and interest in the Services (including any content offered through the Services) not expressly granted to you in these Terms are reserved by Grandpal and its licensors. If Grandpal reasonably determines that you violated any part of the Terms, your rights under this Section will immediately terminate and Grandpal may terminate your access to the Services and/or your Grandpal account without notice and without refund to you.

Intellectual Property Rights

Grandpal Technology Limited and/or eventual Partners have all rights, intellectual property rights included, attributable to Grandpal, as well as all material provided to you through Grandpal. This applies on all intellectual property rights whether or not they are registered. “All material” includes, but is not limited to, manuals, guides for Users and other written, electronical or non-electronical descriptions of how Grandpal is created. Nothing in these Terms shall be interpreted in a way that makes you entitled to claim any such rights or material.

You own all your Data, even if it is provided to us through Grandpal. Grandpal Technology Limited does not claim the right to any such Data.


When you use the Services, you may not (or attempt to):

  • use any part of the Services in an illegal manner or for an illegal purpose;
  • share your Grandpal account password with someone else to allow them to access any part of the Services that such person did not order;
  • copy, sell, rent, or sublicense the Services to any third party;
  • circumvent, reverse-engineer, modify, disable, or otherwise tamper with any security technology that Grandpal or any third-party uses to protect the Services or encourage or help anyone else to do so;
  • access the Service other than by means authorized by Grandpal; or remove any legal notices or labels on Services;
  • present any false, inaccurate or misleading information in an effort to misrepresent your location or place of residence, and you will not attempt to circumvent any restrictions on access to or availability of the Services or content available within the Services.
No children

Grandpal is only for people 13 years old and over. By using Grandpal, you affirm that you are over 13. If we learn someone under 13 is using Grandpal, we’ll terminate their account.

Incorporated policies

By using the Services, you agree to let Grandpal collect and use information as detailed in our Privacy Policy.

Disclaimer of warranty

Grandpal provides the Services to you as is. You use them at your own risk and discretion. That means they don’t come with any warranty. None expressed, none implied. No implied warranty of merchantability, fitness for a particular purpose, availability, security, title or non-infringement.

Limitation of Liability

Grandpal won’t be liable to you for any damages that arise from your using the Services. This includes if the Services are hacked or unavailable. This includes all types of damages (indirect, incidental, consequential, special or exemplary). And it includes all kinds of legal claims, such as breach of contract, breach of warranty, tort, or any other loss.

No waiver

If Grandpal doesn’t exercise a particular right under these Terms, that doesn’t waive it.


If any provision of these terms is found invalid by a court of competent jurisdiction, you agree that the court should try to give effect to the parties’ intentions as reflected in the provision and that other provisions of the Terms will remain in full effect.

Choice of law and jurisdiction

These Terms are governed by Irish law, without reference to its conflict of laws provisions. You agree that any suit arising from the Services must take place in a court located in Dublin, Ireland.

Entire agreement

These Terms (including any document incorporated by reference into them) are the whole agreement between Grandpal and you concerning the Services.

Changes to this Agreement and the Service and Software

Grandpal reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, or delete any of the terms and conditions of this Agreement (including the Privacy Policy) at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must immediately cease using the Service and Software. Your continued use of the Service or Software following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Grandpal may change, modify, suspend, or discontinue any aspect of the Service and Software at any time. Grandpal may also impose limits on certain features or restrict your access to parts or all of the Service and Software without notice or liability.

I hereby certify that I am at least 13 years of age. I HEREBY acknowledge (i) that my ability to access and use the Grandpal system and information is conditional upon the truthfulness of my certification of age; and (ii) THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE RELATED PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE AND SOFTWARE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT.